300-303 Bad load
Run Application Loader to reload the operating system and applications onto the handheld.
395 Unclassified error code
You receive the following error message on the handheld:
Device Error 395
Cause
Device Error 395 is an unclassified error code. This error can be caused by a third party application installed on the handheld.
Solution 1
Perform a hard reset on the handheld: Shut down, remove the battery wait a few second... replace battery then see when happens when it starts.
Solution 2
Erase and reload the data on the handheld.
1. In BlackBerry Desktop Manager, use the Backup and Restore tool to create a backup file of the data on your handheld. For instructions, see “Back up handheld information” in the Desktop Manager Online Help.Warning: The following steps will erase the data on the handheld.
2. In BlackBerry Desktop Manager, double-click the Application Loader icon.
3. Click Next. The Handheld Application Selection window appears.
4. Verify that the correct applications are selected, then click Next.
5. Click Advanced.
6. Select the option for Erase all application data and Erase all currently installed applications, then click Next.
7. Click Finish. The data on the handheld is erased, while the operating system and applications are reloaded onto the handheld.
8. Use the Backup and Restore tool to restore to the handheld the data saved in the backup file. For instructions, see “Restore handheld information” in the Desktop Manager Online Help.
400-564 Page faults
Run Application Loader to reload the operating system and applications onto the handheld.
310-314 Hardware failure
Perform a hard reset on the handheld: Shut down, remove the battery wait a few second... replace battery then see when happens when it starts.
OR
Run Application Loader to reload the operating system and applications onto the handheld.
Note: If these tasks do not resolve the error, contact your service provider.
320-325 AMX failure
Run Application Loader to reload the operating system and applications onto the handheld.
330-339 Application tasks failure
Run Application Loader to reload the operating system and applications onto the handheld.
340-343 Memory failure
You receive one the following error messages on your handheld:
Device Error 340
Device Error 341
Device Error 342
Device Error 343
Cause
Memory failure.
Solution
Reduce the number of calendar appointments synchronized to your handheld.
1. In BlackBerry? Desktop Manager, double-click the Intellisync icon.
Click Configure PIM. The Handheld Configuration window appears.
2. In the Handheld Applications list, select Calendar.
3. Click Configure > Advanced Settings. The Advanced Settings for Calendar window appears.
4. In the Date Range tab, perform one of the following tasks to reduce the number of calendar appointments synchronized to your handheld:
If you click the Transfer only Future items option, only future calendar appointments will be synchronzied to your handheld.
If you click the Transfer items within a range of Days option and enter date range in the fields provided, only the calendar appointments that scheduled within the date range will be synchronized to your handheld.
5. Click OK to save your changes and close the window.
7. In the Handheld Configuration window, ensure that the check box beside the Calendar application is selected, then click OK.
8. In the Intellisync window, ensure that the Synchronize PIM check box is selected, then click Synchronize Now. The number of calendar entries on your handheld is reduced.
If you still receive the error
Run Application Loader to reload the operating system and applications onto your handheld.
350-359 Software application failure
You receive one of the following error messages on your handheld:
Device Error 350
Device Error 352
Device Error 353
Device Error 354
Device Error 355
Device Error 356
Device Error 357
Device Error 358
Device Error 359
Cause
Software application failure.
Solution
Perform a hard reset on the handheld.
OR
Run Application Loader to reload the operating system and applications onto your handheld. In the Application Loader Wizard window, do not select any third party applications. In the Advanced options, select the Erase all currently installed applications check box
360-363 Flash memory failure
Run Application Loader to reload the operating system and applications onto the handheld.
365-368 This one is often followed by "OHHH @&#%!!"
Contact your service provider.
410 Radio failure
Run Application Loader to reload the operating system and applications onto the handheld.
Note: If this task does not resolve the error, contact your service provider.
507 No applications on handheld
You receive one of the following errors on your BlackBerry device while using Application Loader to install device software:
Device Error 505
Device Error 507
Both errors indicate that no applications are loaded on the BlackBerry device.
Cause 1
During the Application Loader process, the existing applications on the BlackBerry device were erased, but Application Loader failed to load the new applications.
Solution
Complete the following steps:
1. Verify that device software is installed on your computer.
2. If your BlackBerry device is connected to a laptop in a docking station, disconnect the laptop from the docking station and connect the device directly to the laptop.
3. If a third-party program (e.g. virus scanner) is using the same COM port as BlackBerry Desktop Manager, close the third-party application to free the COM port.
4. If you are using a USB adapter to connect your BlackBerry device to a serial port on your computer, temporarily connect your device to a computer with a USB port.
5. In Desktop Manager, double-click Application Loader.
6. Use Application Loader to install the device software.
Cause 2
You erased all the data and applications on your BlackBerry device by typing an incorrect password ten times in Application Loader.
Solution
Complete the following steps:
1. In Desktop Manager, double-click Application Loader.
2. Use Application Loader to install the device software
Run Application Loader to reload the operating system and applications onto the handheld.
395 Unclassified error code
You receive the following error message on the handheld:
Device Error 395
Cause
Device Error 395 is an unclassified error code. This error can be caused by a third party application installed on the handheld.
Solution 1
Perform a hard reset on the handheld: Shut down, remove the battery wait a few second... replace battery then see when happens when it starts.
Solution 2
Erase and reload the data on the handheld.
1. In BlackBerry Desktop Manager, use the Backup and Restore tool to create a backup file of the data on your handheld. For instructions, see “Back up handheld information” in the Desktop Manager Online Help.Warning: The following steps will erase the data on the handheld.
2. In BlackBerry Desktop Manager, double-click the Application Loader icon.
3. Click Next. The Handheld Application Selection window appears.
4. Verify that the correct applications are selected, then click Next.
5. Click Advanced.
6. Select the option for Erase all application data and Erase all currently installed applications, then click Next.
7. Click Finish. The data on the handheld is erased, while the operating system and applications are reloaded onto the handheld.
8. Use the Backup and Restore tool to restore to the handheld the data saved in the backup file. For instructions, see “Restore handheld information” in the Desktop Manager Online Help.
400-564 Page faults
Run Application Loader to reload the operating system and applications onto the handheld.
310-314 Hardware failure
Perform a hard reset on the handheld: Shut down, remove the battery wait a few second... replace battery then see when happens when it starts.
OR
Run Application Loader to reload the operating system and applications onto the handheld.
Note: If these tasks do not resolve the error, contact your service provider.
320-325 AMX failure
Run Application Loader to reload the operating system and applications onto the handheld.
330-339 Application tasks failure
Run Application Loader to reload the operating system and applications onto the handheld.
340-343 Memory failure
You receive one the following error messages on your handheld:
Device Error 340
Device Error 341
Device Error 342
Device Error 343
Cause
Memory failure.
Solution
Reduce the number of calendar appointments synchronized to your handheld.
1. In BlackBerry? Desktop Manager, double-click the Intellisync icon.
Click Configure PIM. The Handheld Configuration window appears.
2. In the Handheld Applications list, select Calendar.
3. Click Configure > Advanced Settings. The Advanced Settings for Calendar window appears.
4. In the Date Range tab, perform one of the following tasks to reduce the number of calendar appointments synchronized to your handheld:
If you click the Transfer only Future items option, only future calendar appointments will be synchronzied to your handheld.
If you click the Transfer items within a range of Days option and enter date range in the fields provided, only the calendar appointments that scheduled within the date range will be synchronized to your handheld.
5. Click OK to save your changes and close the window.
7. In the Handheld Configuration window, ensure that the check box beside the Calendar application is selected, then click OK.
8. In the Intellisync window, ensure that the Synchronize PIM check box is selected, then click Synchronize Now. The number of calendar entries on your handheld is reduced.
If you still receive the error
Run Application Loader to reload the operating system and applications onto your handheld.
350-359 Software application failure
You receive one of the following error messages on your handheld:
Device Error 350
Device Error 352
Device Error 353
Device Error 354
Device Error 355
Device Error 356
Device Error 357
Device Error 358
Device Error 359
Cause
Software application failure.
Solution
Perform a hard reset on the handheld.
OR
Run Application Loader to reload the operating system and applications onto your handheld. In the Application Loader Wizard window, do not select any third party applications. In the Advanced options, select the Erase all currently installed applications check box
360-363 Flash memory failure
Run Application Loader to reload the operating system and applications onto the handheld.
365-368 This one is often followed by "OHHH @&#%!!"
Contact your service provider.
410 Radio failure
Run Application Loader to reload the operating system and applications onto the handheld.
Note: If this task does not resolve the error, contact your service provider.
507 No applications on handheld
You receive one of the following errors on your BlackBerry device while using Application Loader to install device software:
Device Error 505
Device Error 507
Both errors indicate that no applications are loaded on the BlackBerry device.
Cause 1
During the Application Loader process, the existing applications on the BlackBerry device were erased, but Application Loader failed to load the new applications.
Solution
Complete the following steps:
1. Verify that device software is installed on your computer.
2. If your BlackBerry device is connected to a laptop in a docking station, disconnect the laptop from the docking station and connect the device directly to the laptop.
3. If a third-party program (e.g. virus scanner) is using the same COM port as BlackBerry Desktop Manager, close the third-party application to free the COM port.
4. If you are using a USB adapter to connect your BlackBerry device to a serial port on your computer, temporarily connect your device to a computer with a USB port.
5. In Desktop Manager, double-click Application Loader.
6. Use Application Loader to install the device software.
Cause 2
You erased all the data and applications on your BlackBerry device by typing an incorrect password ten times in Application Loader.
Solution
Complete the following steps:
1. In Desktop Manager, double-click Application Loader.
2. Use Application Loader to install the device software
